1. GENERAL INFORMATION
422 46 Hissings Backa (“we” or “us”) collects, uses and processes personal data.
2. Our processing of personal data
2.1 Mobile App and cloud service
The following personal data is processed when we provide the Services to you:
- Your name
- Telephone number
- Email address
- The external IP-address that the Drifter AI Sensor System exposes when connecting to the internet;
- License Plate
- Data regarding completed parking, charging and park & charge sessions
- Approximate GPS location
Table of data why we’re asking and how we use your personal data:
B. Telephone number;
Validating user data and communication
D. Email address;
Sending notifications and invoices
E. The external IP-address that the Drifter AI Sensor System exposes when connecting to the internet;
Keeping our services alive.
To avoid brute-force attacks
F. License Plate
To be able to create invoices
E. Data regarding completed parking, charging park & charge sessions
To be able to create invoices and able to show charge details to our customers.
F. Approximate GPS location
Able to suggest parking lots and charging stations to Drifter Users.
We never sell any personal data. As Drifter, we are constantly working on improving the user experience processing your data.
Unless you provide us with the account information above, we are unable to set up an account for the Services for you. You will not be able to use the Services without setting up an account.
We will process the personal data in (d) and (e) above to ensure the technical functioning of the Services, to ensure that all communication from the Drifter AI Sensor System comes from the same IP-address and to administer access to and logging of use of the Drifter AI Sensor System.
We process this personal data based on our legitimate interest, described below, to provide Services that are safe, reliable, and well-functioning.
We store personal data regarding you for the duration of providing the Services. Upon termination of your account, the personal data relating to you will be erased without undue delay. If you have not actively used the Services for a period of 5 years, your account will be terminated, and Personal Data relating to you will be deleted.
2.2 Customer service and support
When you contact our customer service and support, we process the following personal data:
- Your work and/or home address(es);
- You work and/or home telephone number(s);
- Your work and/or home email address(es); and
- Other information you share with us during the communication.
Information discussed between us during support matters may be noted in writing and stored during your warranty period, if they are relevant for the service or support matter. No phone calls will be recorded, and we only store information that is directly relevant for the case discussed.
We process this personal data to be able to provide customers support and respond to customer inquiries, as well as to follow up on previous matters. Personal data collected within your contacts with our customer service and support will not be stored for longer than the warranty period for the relevant product or service. The information will then be erased.
2.3 Newsletter and contact
If you sign up to receive newsletters from us, or use the contact form on our website, we will process the personal data provided by you in such forms to send you our newsletter or reach out in response to your contact request.
This processing is based on our legitimate interest to market and grow our business. You may opt out of such communications at any time by unsubscribing
When you visit our Website we collect information by using technology such as cookies, local storage, pixels and tags on your browser or device, in order to e.g. measure the number of visitors, location, unique device ID, and to improve the efficiency of our online marketing efforts. If you do not want us to set anything but essential cookies, please do not click ”Allow All” on our cookie banner.
For all other cookies that are not strictly necessary, inter alia, preference cookies, statistics cookies and marketing cookies such as social media and advertising cookies, you are asked to consent to the use of such cookies. The legal basis for the processing of personal data collected through cookies that are not necessary is based on your consent. You can change or withdraw your consent at any time by clicking on the cookie settings icon in the bottom right-hand corner of our Website.
3. DISCLOSURE OF PERSONAL DATA
The personal data will be shared with our service providers, which can be categorized as hosting providers, customer service platforms, customer service call centers, and our CRM-system. We share with third parties only our anonymized data in a way that enables the data to be analyzed. Some of our service providers are located outside the EU/EEA and we are therefore applying appropriate safeguards for the transfers to these recipients, if and when a transfer of personal data relating to you is made, such as the European Commission’s standard contractual clauses. You can acquire further information regarding the transfer by contacting us at email@example.com.
4. PROCESSINGAND RETENTION DUE TO LEGAL MATTERS
We may access, preserve and share personal data regarding you in response to a legal request (like a search warrant, court order or a subpoena or the like), or when necessary to detect, prevent and address fraud and other illegal activity, to protect ourselves, you and other users. We may also use any personal data we process for the purposes of establishing, defending and exercising legal claims (our legitimate interest, Article 6.1(f)), if this becomes necessary. If so happens, we will store the personal data for the duration of the matter, and for ten years thereafter.
5. OUR LEGITIMATE INTERESTS
Our assessment is that our legitimate interests can be pursued in accordance with applicable laws and that there is no less intrusive way of achieving the same result.
The personal data is handled only by personnel who are bound to secrecy, and it is protected by appropriate technical and organizational measures. The personal data provided by you is handled with care and professionalism. Since it is also in your interest to make use of the Services, or you have chosen to sign up for a newsletter, to reach out to us, or to interact with us on social media, and our processing of personal data does not constitute a significant intrusion of your privacy, rights or freedoms, we base our processing of personal data relating to you on the grounds of our legitimate interests.
If you object to the processing of your personal data that is processed based on our legitimate interest, we will cease to process your personal data for these purposes if we have not been able to provide you with sufficient support for our processing.
6. YOUR RIGHTS
You have the right to request access to and information about the processing of your personal data, or request that we correct, rectify, complete, erase or restrict the processing of your personal data. You have the right to obtain a copy of the personal data relating to you that we process.
You have the right to object to our processing of personal data based on our legitimate interests.
You have the right to have the processing of personal data regarding you restricted if (i) you have contested the accuracy of the personal data; (ii) the processing is unlawful and you have requested restriction; (iii) we no longer need your personal data for the original purposes but you require it to establish, exercise or defend legal rights; or (iv) if a verification of overriding grounds, regarding an erasure request, is pending. You also have the right to data portability, meaning that you in some cases can receive the personal data that you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transfer such data to other data controllers.
Your rights as a data subject will be accommodated by us to the extent we are obliged under applicable laws.
The users have the right to delete their account and all their data when they requested.
7. CONTACT INFORMATION
To exercise your rights, or if you have any questions about our processing of your Personal Data, please contact us at the following address: firstname.lastname@example.org or at our postal address set out above.
If you have any complaints regarding our processing of your Personal Data, you may file a complaint to the competent Data Protection authority. You can find out more about the local data protection authorities under the following link http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.